Here is how it works
No hidden steps and no surprise charges. You know exactly where your goods are, from the first click to the doorstep.
The Route
Your parcel’s journey, from the store to your door
Four stages, one party accountable. Track your parcel at every stage with your request code.
- 1 Seller The overseas store or supplier
- 2 Our Warehouse Received, photographed, and consolidated
- 3 Jakarta Office Arrival processing, goods re-checked
- 4 Your Address To your door, anywhere in Indonesia
One partner end to end, purchasing, warehousing, freight, and delivery to your door.
Six Steps
From product link to your doorstep
Most customers only take two actions: send a link, then approve a quote.
Send a link or describe what you need
Fill in the request form or message us on WhatsApp. No link yet? Just describe the item and we will find it.
We check availability and price it out
We contact the seller, confirm stock and weight, then build one all-in price covering the item, freight, handling, our fee, and delivery to your address.
You approve the quote
The quote arrives by email and stays available on your tracking page. Approve it with one click, or walk away with no obligation.
Pay in Rupiah
Bank transfer, QRIS, or e-wallet. You never need an international credit card, we settle with the overseas seller ourselves.
We buy, consolidate, and ship
We order it, receive it at our overseas warehouse, photograph its condition, repack it when that saves volumetric weight, and fly it to Indonesia.
Arrived in Indonesia, parcel delivered
We handle all the paperwork. Once your parcel is in, it heads straight to your address with a tracking number.
Transparency
Eleven statuses you can watch
Every request gets a unique code. Enter it on the tracking page to see where your goods are at any time, and we email you on every status change.
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Request Received
We have received your request. Our team will review it shortly.
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Being Reviewed
We are checking stock availability, pricing, weight, and shipping cost.
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Quote Ready
Your full price breakdown is ready. Please review and confirm.
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Quote Approved
Thank you! Please proceed with payment so we can purchase your items.
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Payment Received
Your payment has been received.
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Items Purchased
We have placed the order with the overseas seller.
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Arrived at Our Warehouse
Your items reached our overseas warehouse and are being prepared for shipping.
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In Transit
Your shipment is on its way to Indonesia.
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Arrival Processing
Your shipment is being processed for entry into Indonesia.
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Arrived in Indonesia
Now in Indonesia and heading to your address.
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Delivered
Your package has been delivered. Thank you for choosing Jastip Ali!
FAQ
Anything still unclear?
What is "jastip" and how is it different from regular importing?
Jastip is a personal shopping service: we buy items on your behalf from overseas stores and ship them to Indonesia. Unlike commercial importing, it suits one-off or small purchases and does not require you to own a company or import licence. For large or recurring volumes we move you onto a proper import scheme with the right paperwork.
How long will my shipment take?
It depends on origin and mode. Air freight from Asia typically takes 7-14 working days, from the US and Europe 14-21 working days, and sea freight 30-45 working days. The clock starts when goods reach our overseas warehouse and can shift slightly with airline schedules.
How is the total cost calculated?
We quote one all-in price covering the item, international shipping, all handling charges, our service fee, and delivery to your address. Nothing appears later, and you only pay after approving that quote.
When do I pay?
After you approve the quote. There is no upfront charge for submitting a request or asking for a price estimate, quoting is completely free.
My card was declined by an overseas store, can you help?
Yes, and it is one of the most common reasons people use us. You do not need an international credit card at all: pay us in Rupiah via local transfer and we settle with the overseas store.
Which items cannot be imported?
We do not handle goods prohibited in Indonesia, narcotics and precursors, weapons and ammunition, explosives, counterfeit currency, or protected wildlife and plants. Others need permits: medicines, supplements, cosmetics and food via BPOM; telecom devices via SDPPI certification; and products requiring SNI marks. Check with us before ordering so your goods are not held.