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Questions you might have
What is "jastip" and how is it different from regular importing?
Jastip is a personal shopping service: we buy items on your behalf from overseas stores and ship them to Indonesia. Unlike commercial importing, it suits one-off or small purchases and does not require you to own a company or import licence. For large or recurring volumes we move you onto a proper import scheme with the right paperwork.
How long will my shipment take?
It depends on origin and mode. Air freight from Asia typically takes 7-14 working days, from the US and Europe 14-21 working days, and sea freight 30-45 working days. The clock starts when goods reach our overseas warehouse and can shift slightly with airline schedules.
How is the total cost calculated?
We quote one all-in price covering the item, international shipping, all handling charges, our service fee, and delivery to your address. Nothing appears later, and you only pay after approving that quote.
When do I pay?
After you approve the quote. There is no upfront charge for submitting a request or asking for a price estimate, quoting is completely free.
My card was declined by an overseas store, can you help?
Yes, and it is one of the most common reasons people use us. You do not need an international credit card at all: pay us in Rupiah via local transfer and we settle with the overseas store.